You’ll learn:

3 steps to change.
 

5 ways to avoid misunderstandings.
 

How to become a better listener.
 

11 guidelines for giving and receiving feedback.
 

6 key ingredients we must communicate to others to insure success.
 

Use the SMART strategy to have successful goals.
 

Constructive and destructive outcomes of conflict.
 

7 step process for reducing, eliminating and resolving conflicts.
 

The 6 step model for solving problems.
 

4 guidelines for managing disagreements.
 

12 strategies for dealing with “difficult people.”
 

Self assessment-your conflict resolution style.
 

Identifying and acting on priorities.
 

5 biggest time wasters and how to deal with them.
 

Where are you now? … Self assessment of how you manage your time.
 

7 questions to ask to determine your priorities.
 

14 ways to make your meetings more effective.
 

11 strategies to deal with interruptions.
 

9 questions to toss out when deciding what to save.
 

8 techniques to avoid procrastination.
 

Use the USA method to say no in a nice way.
 

Strengths and weaknesses of our team and how to deal with them.
 

Specific actions to building an effective team.
 

5 key assumptions of effective communication.
 

Strategies for communicating to your boss, co-workers and  employees.
 

12 communication do’s and don’ts.
 

5 steps to get people to like, trust and want to cooperate with you.
 

Where are you now? … Assessment of how you’re managing your time.