IF YOU ARE NOT COMPLETELY SATISFIED
WITH THE RESULTS YOU CREATE IN YOUR LIFE OR IN YOUR BUSINESS
GET A
COACH
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Kevin_VanDeWalker President, MPRESS Speakers
Bureau
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PRESENTS
Arnold
Sanow, CSP
Dazzle
Your Customers ...
Strategies for Keeping Your
Customers for Life!
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Dazzle
Your Customers ... Strategies for Keeping Your
Customers for Life!
No matter what size your company, no matter
what business you’re in, your customers and
potential customers are choosing to do
business with you and telling others about you
based on the level of customer service they
receive. The quality of customer service you
give, more than any other factor determines
the level of approval customers give you and
your organization.
Tom Peters, who wrote the book, “In
Search of Excellence” states that if
you’re customer oriented you’re ahead of
98% of the other businesses because they’re
not. Time Magazine, states that the #1 factor
for your organization’s success in the
1990’s and beyond will depend on how
customer oriented you are. With so many
companies offering the same products and
services, the only way to differentiate
yourself and become less of a commodity
is through excellent customer service.
This program will provide you with
proven strategies and solutions to help you
get customers, keep them, keep them coming
back, get positive word of mouth and unlimited
referrals.
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You’ll
learn:
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Why people give up on you and your
company.
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What is good customer relations.
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What do the excellent companies do.
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How to communicate with customers.
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How to use body language to make
your customers feel comfortable.
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How to move from the moment of
truth to a moments of magic.
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A self test to determine, “Would
you buy from you?”
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6 key ingredients you must follow
for customer service success.
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18 proven ideas to keep your
customers coming back.
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10 strategies to staying in touch
with your customers.
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The 1 key rule to follow to get
customers to really love you.
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13 strategies in dealing with
difficult people.
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4 guidelines to follow to manage
any disagreement.
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15 questions you must ask yourself,
your staff and your customers.
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Why every customer is worth his/her
weight in gold.
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Plus
worksheets and handouts for the
session and to take home.
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Contact
Arnold today for booking information!
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| ANY COMMENTS,
CONSTRUCTIVE CRITICISM OR QUESTIONS ARE WELCOME.
PLEASE FILL OUT THE FORM
BELOW:
Note: Speaker fees are always subject to
change. In the brackets below you will find a wide
range in which the speakers fee normally resides. Please
e-mail us for an accurate fee. This site is designed for people that
want to book speakers. This site is designed for people that
want to book speakers. Due to the high volume of e-mail
that we receive daily. We are often unable to respond to
requests for public speaking schedules or information on their
products.
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THANK
YOU
FOR
YOUR
INTEREST | | |
This WEB Page
Was Developed and is Maintained By
Kevin
VanDeWalker
Entire
contents Copyright (c) by their respective copyright
owners or MPRESS Speakers Bureau. Format Copyright (c)
1997 by MPRESS Speakers Bureau. All Rights Reserved. For
permission to use any information on this site, send an
e-mail message to: mpress@call4speaker.com. Please let
us know if you encounter any difficulty while on MPRESS
web site. Send an e-mail message to:
mpress@call4speaker.com...thank you!
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