Incredible Customer Service for the 21st Century Participants see what customers demand now and will demand in the future; why and how companies fail in their efforts to improve service; how to adapt service ideas used by world leaders and implement them with customized improvements; how to make service a "Profit Center"; the "Four Magic Questions" to ask customers; hiring people with a service mentality; and, "Customer Retreats" to increase business. (Always structured to the level of the audience. i.e. front line employees, supervisors, middle managers, CEOs, etc.)

 

Tough Selling Against Tough Competition Introduced will be methods on how to keep existing customers from defecting to the competition. In addition, participants will see and be exposed to new skills to seek out new prospects, how to identify key players, how to discover what the competition is doing and will be doing and how to get to people who can say, "Yes." (Sales people love this presentation because it deals with "real world" issues and gives specific tools they can implement ... immediately.)

 

How Visionary Leaders Manage Change, Lead People & Build Teams Attendees will see what "the best in the world" are doing to get people working for common goals and stretch targets rather than getting bogged down by the "what's-wrong-with-people-today" and "we've-always-done-it-this-way" syndromes. Specific examples of the best are discussed and how they can be adapted and implemented. (This program was originally developed for YPO, the Young Presidents' Organization. It receives rave reviews from CEOs and other senior managers.)

 

V.Q.S.S. Rules the Bottom Line V.Q.S.S. = Value-Added Quality, Service and Solutions. Success in the future will be driven by how well a business can develop and implement specific solutions internally AND for its customers. Audience members will see that V.Q.S.S. is a mindset, driven by customers' needs and expectations and by actions of competitors. V.Q.S.S. is a process dependent upon a system of interdependence among each and everyone in the organization. V.Q.S.S. is doing it better, faster, more accurately and adding more value at every step. (Your competitors will hate Phil after you have him make this presentation! In this program Phil shows how to expose the competition's weaknesses and take away business from them.)

 

Partnerships for Profit$ Future growth for companies, even entire industries, may well rest on their ability to establish and nurture PARTNERSHIPS between their customers, suppliers and even "friendly" competitors. "Business as Usual" is a phrase that has gone the way of the dinosaurs. The "winners" of the future will be those who recognize the necessity of offering products and services that "break the mold." (This is a "How To" presentation that explores how partnerships around the world are making new molds to create and keep a competitive advantage. They will leave understanding that PARTNERSHIPS FOR PROFITS is not a fashionable trend, but a necessity for increased growth, efficiency and profits.)

 

A Blinding Flash of Reality! As the old philosopher once said: "It's the things you DON'T KNOW that will destroy you." What are the economic and social realities of business and life … now AND in the future? Prepare for some amazing revelations as Phil Steffen takes you behind the scenes to discuss little-known facts and expose outright misinformation and then shows how they are profoundly affecting the world. Topics discussed change depending on the makeup of the audience and the occasion. (NOTE: This is NOT a political presentation with a left or right agenda. It IS a common sense and factual look at things and happenings that affect our lives, our businesses … our future.)

 

Opportunity is NOWHERE (No Where? or Now Here?) Expect people to be amazed as Phil takes them on a trip through the realities of how to deal effectively with change. Even the "constant cynics" will leave this program knowing that reality never creates our problems, rather it is our refusal to accept reality that creates the problems! Phil discusses how to accept changing realities of the new marketplace and how to profit by adapting to them. (Phil's "Premier Motivational Address"! Not just "rah-rah" stuff but real "meat and meaning" too! Can be used anywhere in your meeting but is particularly beneficial at the opening or closing of a conference.)

 

ASSOCIATION LEADERSHIP SEMINAR for Elected Officers & Staff Click HERE for more detailed information.

"MORE ADDED VALUE" Phil's programs are presented using his laptop computer; vivid PowerPoint slides with colorful graphics that will have your audience saying